FAQ

Frequently Asked Questions

Do I have to have yet another login/password combination?
Answer: No, our new site is linked with Tech Services, you use the same network/email credentials to access eNet as you do to log on to your computer or to access your email.

What if I am having trouble logging on?
Answer: First make sure you are using the correct login information. Due to security considerations, you must use your complete email address to log into eNet. SBCSS email addresses are normally structured first name underscore last name (This email address is being protected from spambots. You need JavaScript enabled to view it.). If your email address has been changed or is from a related domain be sure to use that!

I am using the correct email address, but still can't log in?
Answer: After a number of unsuccessful login attempts with the wrong password your account may be automatically locked due to Tech Services security policies. This can be remedied by submitting a request for assistance through the Technology Services Support Helpdesk, or a quick call to Tech Services to verify the status of your account. Call Tech Services at: 909.381.8585 and ask them to verify that your account is not locked.

My login for Best Net (Employee Self Service) isn't working?
Best Net uses different username/password information than eNet. For assistance with your account or registration, contact your payroll administrator. You can reach the SBCSS Payroll department at: 909.286.9552.

Can I access the site when I'm away from the office?
Answer: Absolutely. The new eNet is designed to be accessed from anywhere as long as you know your log in credentials.

Do I have to be at a computer to view eNet?
Answer: No, the new eNet is optimized for desktop and mobile devices. So you can view our new site on your tablet or smart phone.

Why are my sidebars only showing on the left side?
Answer: Most likely the problem is that your browser is using compatibility mode for the site. For Internet Explorer, please see the instructions at Microsoft on how to Fix site display problems with Compatibility View.

Why do I have to scroll so far down to see the page?
Answer: Most likely the problem is that your browser is using compatibility mode for the site. For Internet Explorer, please see the instructions at Microsoft on how to Fix site display problems with Compatibility View.

Why are the PowerPoint templates opening as zip files?
Answer:  Windows users: Internet Explorer is opening the file based on an incorrect MIME (Multi-purpose Internet Mail Extension) type. You can solve this issue yourself by:

• Saving the file(s) to any convenient place on your computer, such as your desktop, then rename them to remove the .ZIP extension and replace it with the correct PowerPoint extension (.ppt or .pptx) instead.  
• Use another browser like Firefox, Chrome, or Opera; they do not automatically add the incorrect extension when saving the file.